Privacy Policy
Saffron Miles (“we,” “our,” or “us”) is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian data protection laws.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, communicate with us, or use our travel services.
By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy.
1. Definitions (as per the DPDP Act, 2023)
Personal Data: Any data about an individual who is identifiable by or in relation to such data.
Data Principal: The individual to whom the personal data relates (i.e., you).
Data Fiduciary: The entity that determines the purpose and means of processing personal data (i.e., we/us).
Processing: Any operation or set of operations performed on personal data, including collection, storage, use, and sharing.
2. What Personal Data We Collect
We may collect the following categories of personal data:
2.1 Identity and Contact Information
Full name
Date of birth
Gender
Nationality
Passport or government ID numbers
Phone number
Email address
Postal address
2.2 Travel-Related Information
Travel history
Destination preferences
Travel dates
Flight and hotel bookings
Visa information
Travel companion details
2.3 Payment Information
Billing address
UPI, bank account, or card details (processed securely through third-party payment gateways)
2.4 Health and Special Needs (where applicable)
Medical or dietary information needed for travel planning
2.5 Technical Information
IP address
Browser and device information
Location data (if permitted)
Cookies and usage data
3. Purpose of Collection and Use
We collect and process your personal data for the following lawful purposes:
To confirm, process, and manage travel bookings
To provide travel assistance, recommendations, and customer support
To communicate itinerary details, updates, and changes
To fulfill legal obligations (e.g. visa documentation, immigration rules)
To improve our website and services
To send promotional content (only with your consent)
For analytics and reporting
For grievance redressal and legal compliance
4. Consent and Your Rights as a Data Principal
Under the DPDP Act, your consent is the primary ground for processing your personal data. You have the following rights:
Right to Access: Know what personal data we hold about you
Right to Correction: Request correction of inaccurate or outdated data
Right to Erasure: Request deletion of your personal data
Right to Withdraw Consent: You can withdraw your consent at any time
Right to Grievance Redressal: You can raise a complaint with our Team
To exercise any of these rights, please contact:
Email: privacy@saffronmiles.com]
Subject line: “Data Principal Request – [Your Name]”
5. Data Sharing and Disclosure
We may share your personal data with:
Third-party travel service providers (airlines, hotels, transport companies, visa agents) to fulfill your bookings
Payment service providers to process transactions securely
Regulatory or government authorities, if required by applicable law or court order
Technology service providers, such as hosting or analytics platforms
We ensure that all data processors maintain confidentiality and data protection standards as required under Indian law.
We do not sell or rent your personal data to third parties.
6. Data Storage and Retention
Your data is stored on secure servers located in India or with providers compliant with Indian regulations.
We retain your data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations (such as taxation or recordkeeping laws).
7. Data Security
We implement reasonable security safeguards including:
SSL encryption
Role-based access controls
Secure servers and databases
While we take steps to protect your data, no system is 100% secure. Please take care when sharing sensitive data online.
8. Children’s Data
We do not knowingly collect data from individuals under the age of 18 without the consent of a parent or legal guardian. If we become aware of such data collection, we will delete it immediately.
9. Updates to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in the law or our business operations. The updated version will be posted on our website.
10. Contact Us
For questions, feedback, or data protection requests, contact:
Email: privacy@saffronmiles.com
