Refund & Cancelation Policy
At Saffron Miles, we understand that plans can change. Our Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed. By booking a trip with us, you agree to the following terms.
1. Cancellation by the Client
1.1 Cancellation requests must be submitted in writing.
1.2 If you choose to cancel your booking, the following cancellation fees will apply, unless otherwise stated in the tour package or terms:
More than 60 days prior to departure: 10% of the total booking cost or deposit, whichever is greater
31–59 days prior to departure: 25% of the total booking cost
15–30 days prior to departure: 50% of the total booking cost
Less than 14 days prior to departure: 100% of the total booking cost (no refund)
2. Cancellation by the Company
Saffron Miles reserves the right to cancel any trip for reasons including but not limited to: insufficient bookings, natural disasters, political instability, health risks, or other unforeseen circumstances.
In such cases, we will (if possible):
Offer a full refund of all payments made to us, OR
Provide the option to transfer your booking to an alternative trip or date (subject to availability)
3. Refunds
3.1 Refunds (if applicable) will be processed:
Within 14–21 business days of receiving your cancellation request
Using the same method of payment as the original booking
Minus any applicable fees, including bank or transaction charges
3.2. The cancellation terms and refund amounts will vary depending on the specific services booked (e.g., airlines, hotels, transport providers). The respective service provider’s cancellation policy will apply. Clients will be informed of these policies at the time of booking.
Please note that refunds from third-party suppliers (e.g., airlines, hotels) are subject to their policies and may take additional time.
4. Non-Refundable Services
Certain services (such as flights, visa fees, permits, or third-party bookings) may be non-refundable, regardless of the cancellation timeline.
5. No-Shows and Unused Services
No refunds will be provided for:
No-shows on the day of departure
Early departures, missed activities, or unused services
Cancellations made after the departure date
For cancellations or refund requests, please contact us at:
Email: support@saffronmiles.com
Office Hours: Monday to Friday, 9 AM – 5 PM (IST)
